Illegal operator in the UK

• Illegal operator in the UK - Avoid.Played here for a while they use illegal third party merchants as payment providers. They are illegally operating in the UK as soon as I flagged this to them they banned my account.I have now contacted Mastercard and my bank to chargeback all funds from this scam site. Have also contacted their license provider and the national crime agency. I see the UKGC have flagged them on google as illegally operating in the UK. If you are from the UK please ensure you chargeback all transactions as they are using illegal merchants to process payments.

Won 600euros and they voided them and…

• Won 600euros and they voided them and closed the account.

First month they stopped BTG and no…

• First month they stopped BTG and no limit gaming second month they stopped thunderkick and push gaming third month they stopped relax and play n go there’s others they stopped I forgot the names .. they stop you playing anything you do well on also kick you out of games constantly when your doing well they will keep throwing bonuses at you because there’s a clause you can only win a small amount if you’re tied into a bonus … they took a deposit then asked for a statement to the day you tell them only …I got it back a month later … these are scammers and you will only lose I played for around 6 months I’ve now closed my account no more gambling for me there’s only one winner … and that’s the scammers there’s a lot that went on over 6 months which I’ve forgotten… do not play on here you will lose out by every trick in the scamming book .

Good site good wins

• Rtp % is around 93% very very rarely win even on most sites that sit around a 96.5% rtp so you can imagine how hard it is to win anything on slot monster. Withdrawal times on the extremely rare times you do win anything are at least 3 days. Site is very slow at times and its not uncommon for games to just not load. Not a great selection of games but not the worst either. I guess the only reason you would use slot monster if your in the uk is to get around the ridiculous uk gambling regulations they have brought in recently.

Low RTP% = whats the point

• ....... DONT PLAY

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• 7 month since they promised me my money after recieving my ID and bank information. They have been saying the same thing for 7 month now and avoiding to pay me what they promised after getting my information.Please do NOT trust their good reviews these guys are a legit scam and i got actual proof of everything so if you know someone on trustpilot who can get rid of them please get in touch with me. WHatever you do do NOT play here. Ify ou read their reviews you can see that there is plenty of other people in the same situation which is actually insane. These guys are willing to scam people for small amount of money and ruin their legacy which says enough about these guys.Keep in mind i got legit proof of this on emails.

Stay away! ID Scammers read my reviews

• The games are fixed every game there is one missing to stop u winning you know what is going to land and when you do win its the small amounts

The games are fixed every game there is…

• Won over 10 k with wagering of a bonus told i could only withdraw 2 of it even tho it doesnt state anywhere took nearly 3 weeks to get money of them absolute scam do not play

Won over 10 k with wagering of a bonus…

• good site offers free bonus customer service very helpful

good sie

• Scam company!!! I have reported to my bank and online fraud!!!

Scam company!!

• I dont usually complain about RTP and I am an experienced player assigned to over 10 casinos. However on Extra Juicy Megaways over past 7 times I have played this game it has given no Bonus...and I mean NO BONUS.....and thats with 800 spins on average each time. Even when I adjusted my stake to 25cents to see if it would it still did not......is this just me or the game or is it a wider issue with RTP at slotmomster

Is RTP rigged to maximise profits

• Been a customer for years now they stop playing in the uk they said ? Even know my friend plays it ? So they maybe banned my account for no reason or somethings gone wrong either way it then let me deposit but I can’t play games ! No it won’t let me withdraw no one helping ?

Keeping my funds

• Warning about questionable practices at Slotmonster.com (EOD Code SRL)I would like to share my experience to warn other players and shed light on a problematic practice that only became clear to me through my own case.Due to my gambling addiction I requested a self-exclusion at Slotmonster.com on March 11 2025 which the operator confirmed and acknowledged. As part of that request I explicitly asked for a self-exclusion from all platforms operated by EOD Code SRL but this broader exclusion was ignored.Despite this on April 9 2025 I — on my own initiative and in a vulnerable state — opened a new account simply by using a different email address. This is how I discovered that the operator easily allows the creation of a new account even if a self-exclusion request is already in place.Here is the pattern I identified:The account not the player is excluded: Only the originally excluded account is disabled. When registering a new account there is no verification to check whether the player has already requested a self-exclusion. With the same personal details (name date of birth etc.) a new account can be easily created — all you need is a different email address.Unrestricted deposits and play are still possible: Despite the active self-exclusion I was able to deposit money and gamble again. The operator did not take any effective measures to permanently block excluded players from accessing the site.Payouts are blocked: Only when a payout request is made does the operator perform a more thorough identity check. If it is then discovered that a self-exclusion is in place the payout is denied. The previously deposited funds are lost.One-sided advantage for the operator: This practice allows the operator to continue accepting deposits while refusing to pay out winnings. This approach exploits vulnerable players suffering from gambling addiction.It is important to raise awareness of this practice as it clearly violates the principles of responsible gambling and established player protection standards.I hope this information helps other players to stay cautious and protect themselves better.

Slotmonster ignores self-exclusion and fails to protect vulnerable players

• At first I played a few games and won some small amounts which I was able to withdraw without any issues. However when I won a larger amount they refused to process my payout. Very disappointing experience.

Not able to withdraw

• I’ve given 3 star rating because of this time around trying to withdraw I’ve won 1000 euros in the past and it was processed in relatively quick last time around and paid out. This time trying to withdraw 4000 euros has been a nightmare. * money received the verification process took the time then 10 hours later money received thank you slot monster I’ve now given 5 stars. Don’t believe the bad reviews on here I’ve been paid out twice now just this time around took longer but I’ve received my money and have no issues with using them again🙏🏻

I’ve given 3 star rating because of…

• BE WARNED ALL EXISTING AND POTENTIAL NEW SLOTMONSTER CUSTOMERS!!!Slotmonster have effectively stolen all of my legitimate winnings and available funds from my account and I’m absolutely devastated by it. The situation as a whole has been an absolutely horrible experience for me as a customer and the way it’s been handled is just unbelievable. Nothing at all has been said or done about it. The stress they have caused me has greatly affected my mental health and wellbeing however I can not and will not allow them to get away with this at all. I have no other explanation for why I haven’t been able to access my account since 27/01/25 nor have I been offered a single possibility from their customer support department. I basically classify this as tangible fraud and I’m in contact with my lawyers to bring a case against if and once proved. I’m also contacting my financial institution to recall all of my lifetime deposits made to the casino (which by the way exceeds the total amount which I’m actually contesting) using my many months of correspondence with them without getting answers responses and being completely ignored as concrete proof that something untoward has happened with my account I’m not being told what exactly and nothing seems to be being done to rectify the situation. After months of correspondence without any resolution or updates from them they have conveniently stopped answering my emails completely.I reported to them on 27/01/25 that there seemed to be some issue with my account. Using my credentials to login in as I would always I was confused as to why my account was showing as being associated with a different email address to mine and another person’s name. No betting history or transaction history of mine was visible. None of my many withdrawal receipts or available balance. Infact there was no other information whatsoever and so clearly proved it wasn’t my account. I’ve been a loyal customer of slotmonster’s for over a year making many deposits totalling thousands of euro’s and racking up hours upon hours of gameplay. Where had this information suddenly vanished too? This was only a day after making my withdrawal request of €2985 and leaving over €700 of available credit in the casino. For months now throughout corresponding I’ve been completely compliant and as helpful in assisting with their investigations as I possibly could. I’ve sent across screenshots which were requested of the account once logged in to prove the information being shown on the account was that of a different person to me. I also sent across requested documents of my mobile phone ownership to prove my phone number belonged to me. Every time I’ve been asked to cooperate with them I have in a timely manner. Strangely every single time I’ve made correspondence I’ve noted a regular pattern of getting no response whatsoever and then I have to chase them up always. This was the case when I was asked to send in my mobile phone ownership document. I sent it in on 22/03/25 and still to date I’ve had no reply. Since my last correspondence asking for an update which was on 12/04/25 and many emails in between I’ve gotten not one. Their silence is deafening which is difficult not to hear loud and clear. I’ve had enough of this merry go round back and forth I will be ensuring I inform as much people as I possibly can about the unknown risks they face as a potential customer of Slotmonster. I’ve will be subsequently be uploading to this review a complete and full history of my correspondence with customer support since 27/01/25 to serve as factual evidence and total transparency. TBC……**** A quick update to note. I have messaged Slotmonster via email today in a last ditch attempt to get a reply with the aim of gaining some understanding and clarity regarding what’s happened with my account. I want to give them a fair opportunity to respond to me. I have however been ignored for some weeks now and so hold out no hope that I will receive a reply. Pending whether I do or not I will be posting the complete conversation I’ve had with customer support since the first day I raised this issue on 27/01/25 to back up my claims and hopefully by then I may just receive a response!! I’ve explained to my bank already the current situation and have kept them updated throughout. I’ve sent across to them all necessary correspondence and it should not take too long for me to receive a refund of all my lifetime deposits using the cover of my banking institution’s chargeback procedure citing internet fraud and pending a criminal report obtaining a reference number.

BE WARNED ALL POTENTIAL SLOTMONSTER…

• Withdrawals fast games good.just to keep people updated .since sorting my issues slot monster have paid my last two withdrawals within 24 to 48 hours.the games are excellent and support helpful.love this site

Withdrawals fast games good.just to…

• I signed a waiver and send in sensitive documents for my refund to be processed. It said it would be processed in 24/48 hours its now almost 25 weeks ago and still did not recieve my refund. All they say on chat is that they are working on my request. Im being scammed.

Refund scam

• SCAM SITE SLOTMONSTER do not pay out. Its been over a week SLOTMONSTER has asked for all my bank info and they are now ignoring me again. How stupid I am for trusting SLOTMONSTER I think its fraud SITE. Stay well clear.

SCAM SITE