Absolutely terrible customer support…

• Absolutely terrible customer support experience.I registered 2 days ago and voluntarily completed KYC. Played a lot last night—lost some won some back—ending slightly down. This morning I got a message saying MY WITHDRAWAL REQUEST WAS DENIED… except I never requested one. With 2FA enabled I know nobody else did either.I went to live chat and was told to email the security team. In a case like this I’d expect them to reach out to me proactively. Instead they sent me another KYC link—same ID + live face video I had already done but from a different provider. After completing it I emailed them to confirm my account was fine. No reply.Tried requesting a withdrawal just to check if my account was functional—denied. Support told me (again) to email security as I have LIMITATIONS ON MY ACCOUNT. That was 10 hours ago… still no response.It’s 2025. This is a licensed crypto casino. The site itself is solid—game selection is great—but with support this slow and disorganized my confidence in them is zero. 1 star.

I made an account for payments from the…

• I made an account for payments from the partners Io affiliate program I was paid money to their website but they do not give it back referring to the rule 7.6 . Although I am not a player but a partner they should not have arranged these checks at all I use their website as a hub For transferring money to my wallet And other addresses.Theyve been holding my transaction for over 24 hours now and they promised theyd check it during that time. I cant even imagine what theyre doing to ordinary players. All the positive reviews are a scam My nickname katoro

SCAMMY

• Horrific. Held my money when trying to withdraw saying that I need to fill out a withdraw application. This was AFTER submitting my ID for verification. A SCAM. DO NOT GIVE THEM YOUR MONEY.

One of the worst casinos Ive ever…

• One of the worst casinos Ive ever played at! More than 5 deposits of over €250 and not a single good win! Ive never experienced anything like this! Spin after spin and no win! The money keeps going down! Dont listen to these positive comments theyre definitely fake! To everyone reading this stay away from this casino and save your nerves and your money!!!

Disappointing.

• I registered and played here quite a bit for a day. Withdrawals worked fine. Then during a session (and I won a drop from a Pragmatic game as well) I got booted out and my account got disabled. There is well over 220 USDT left on the account that is rightfully mine.Customer support chat is not reachable if you are not logged in and I can not log in.I had a very good picture of this casino group but now Im anxious. I did not do anything wrong and I just want my money.

Absolute Worst Online Casino

• Do not trust them this website is a fraud. They just steal you money

Absolute SCAM!!

• Absolute SCAM!!! They don’t let you play your bonuses and just come up with a ludicrous reason to close you account. Absolute WORST casino online!!!!

SCAM SCAM SCAM.

• Absolute Scam. They simply do not pay out your winnings. All the positive review have to be fake there is no way anyone cannot call this is a scam. When you want to withdraw winning they will do EVRYTHING not to pay. In the end they will get their way.

Best casino out there!!

• Best casino out there!!i have received in my email a no deposit bonus $30 and got lucky to complete the wagering requirements and won $500then try to withdraw it and receive it without depositing!!i recommend this online casino!legit!

There was a slight issue or…

• There was a slight issue or misunderstanding rather with my deposit/bonus but customer service was quick to act and fixed it right up for me. I won a little but put it back. Ain’t that how it always goes lol but I can definitely see me winning here in the future. I give this bitcasino a 5 star rating :)

I deposited crypto won a little…

• I deposited a couple times in crypto won a little withdrew a couple times and got it in minutes in my coinbase plat.I`ll give this site a 5 start ratings

Terrible site

• Terrible site very greedy like other comments here that are not fake reviews from people with only one review which happens to be bitcasino the slots feel manipulated and rigged you will never get a cash out.

So I deposited $55 and the bonus made…

• So I deposited $55 and the bonus made it $110 balance and went to gates of Olympus and change the bet to $1 and hit spin. Then I hit spin 109 more times and I had $0. There is nothing about that that is fair or equates to anywhere near the 96% RTP. That is rigged gaming and that is theft. Anyone saying this site is legitimate is a liar. These are thieves preying on people assuming they are gambling. 110 straight losing spins? Right.... Your children must be proud of you. Praying for tragedy for all of you.

Account has been closed and winnings confiscated.

• On monday I created an account on their website and started playing roulette. After I while I deposited 15.7mBtc and was lucky enough to double it. After playing a while I decided to withdraw some funds to my wallet but it was declined. They requested me to complete the KYC process twice. I provided everything they asked for. Eventually they emailed me asking if I have another account. but I dont. What would be the point or benefit of creating multiple accounts?After waiting for few days they sent me this email:Hello Etda19166 Thank you for completing the verification process. Unfortunately your account verification was not successful due to following reason: We have acquired evidence that you are acting in breach of our terms and conditions. Under rule 7.6 7.6 If we determine in our sole discretion that you are using the Double Spend methodology Bitcasino.io shall void all bets and winnings. Specifically if you win then confirm your deposit on the Blockchain and attempt to withdraw all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts. Please be informed that your account will remain closed and no further funds will be released. Please note that if you attempt to open any new accounts they will be closed immediately and your winnings will be voided. Should you have any questions regarding this process please do not hesitate to contact us by replying to this email. Kind RegardsPlayer Safety and Assurance TeamThis is clearly wrong I have not used any double-spend techniques. Ive been in other casino website for a while and I always play after my deposit is confirmed on network.Now they disabled my account and took all my moneyAnd dont listen to the reply I played after the deposit was confirmed

Withdrawals are smooth and quick

• Withdrawals are smooth and quick. Its great knowing I can trust them with my money.

The VIP benefits make playing here…

• The VIP benefits make playing here really rewarding. The exclusive content and perks are amazing.

Anytime Ive needed help

• Anytime Ive needed help the support team has been fantastic. They understand my needs and solve issue quickly.

Support is super helpful and quick

• Support is super helpful and quick. They make things right without any hassle which I love.

The VIP service makes me feel…

• The VIP service makes me feel important. They really take care of you with every interaction.

The game selection is always exciting

• The game selection is always exciting. Theres always something new to try which keeps me coming back.