My recommendation is genuine honestly…

• My recommendation is genuine honestly fully positive! I received fast clear and exac help I was looking for ! Thank You Betano and your team Jimm.. you the Best !!!

Excellent site

• Excellent site very easy to use and customer service is also excellent Jim to be specific reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal) I would have gave 5 stars but the waiting time for withdrawals is what lets them down.Other than that I find the site quite enjoyable and fair. And very generous with bonuses which is what I have managed a £600 withdrawal from and even better that there was no wagering attached to the bonus.

Jim gave excellent customer service

• Jim gave excellent customer service and resolved the problem I was facing. A big thank you to Jim

The site itself deserves three stars at…

• The site itself deserves three stars at best - bonus funds that cannot be used and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120 then it predictably dwindles back to £0). But Gina in customer services was very helpful indeed and resolved separate bonus issue. Five stars for her.

Excellent support

• Im far from the perfect customer but the support guys (Frantisek and Edward in my case) have been nothing but awesome all along helping me with my dumb questions (and my welcome bonus which I let expire lol). You just feel they care. Thank you guys! You are a credit to Betano and a major part of our experience there.

Alan was very quick and helpful on the…

• Alan was very quick and helpful on the messaging facility

Signed up via promotion for 100 free…

• Signed up via promotion for 100 free spins all worked once I deposited money they decided to have a message come up saying Im unable to take part in promotions (for no reason) contacted support wouldnt give a reason just say they cant give details and Im banned from promos on betvictor talk talk even though Ive never done a promo through them or even used them at all before. They basically collected my data and my money then once Id met there wishes put a block on my account which is bang out of order. If you dont want to uphold and offer dont offer it dont try pull in new customers take there details and money then try and screw them absaloutley disgusting behaviour.

A very friendly customer support person…

• A very friendly customer support person named Frantisek went out of his way to help me with my bonus offer (btw these are quite generous here). The support staff really are something else and contribute a lot to the user experience.

Great support team (Jim in my case)

• Great support team (Jim in my case). Very willing to assist and resolve the customers issues. These guys really go the extra mile for you.

Well what can I say about betano other…

• Well what can I say about betano other then the site is a joke I played the same game all the time to literally spend thousands just losing none stop 19 deposits in the past week and the game I play just dead spins constantly I done probably 90k spins and I can nearly win 3x my bet in the last 80 deposits Ive managed to withdraw once just once they claim there slots are fair and are tested by independent auditors but yet the same things happen on this game I play none stop the amount if bonuses Ive had on this game i should be rich but no because 99.99 of the time i get 0x sometimes 20/30 bonuses in a row. I dont mind losing as its gambling but to lose 79/80 deposits on the same game should be enough to tell you all you need to know about this site. Its incredibly unfair and it will never be fair I spoke to a rep and he said at the end if the day you will lose but Ive been losing none stop for 8 months it just never ends. I thought it was the slot so I went on a different site and halfed the best and won thousands of times more then I do on betano so the proof is all there on how rigged the slots on this site actually are. Save yourself time and money just choose somewhere else because all youll do is waste youre time and money here.

Jim was the man i got to help me out

• Jim was the man i got to help me out and he was very helpful and gave me all the relevant help and advice. I appreciated his help and he was very easy to communicate with. Excellent service

Fantastic customer service from Jim

• Jim was so helpful in solving my issue couldn’t of had anyone better handling it for me

Jim was so helpful in solving my issue…

• Pavol was quick to respond courteous and helpful with the resolution…thank you

Pavol was quick to respond

• Ana was great. Helped me perfectly to help a problem or any issue great person.

Ana was great

• Fast and fair they helped with my problem well

Fast and fair

• Ann Maria excellent customer service. Others could learn from her.

Ann Maria excellent customer service

• very helpful quick response

very helpful quick response

• Great customer service. Annamaria dealt with my query straight away and was very helpful.

Great customer service

• Quick response to query and very helpful from Adam

Quick response to query and very…